founder / ceo

Outsourced is the creation of Director Mike Larcher who has over 15 years experience and success in the Digital Space. Mike also runs an Award Winning Digital Agency and his company has delivered projects for some of the world’s leading organizations and brands, including D-Link, Yamaha, HP and Universal Music (just to name a few).

Mike says: “Our team is driven by a passion for being exceptional and providing an uncompromising commitment to quality.”

contact center outsourcing staff

Outsourced is a leading Philippines Call Center and BPO Solutions Provider, dedicated to quality Customer Contact Services across multiple service lines via our advanced offices in the Philippines to clients from all industries around the world.

At Outsourced we are dedicated to delivering quality assurance and are committed to providing staff of the highest standards, all backed by our award winning management with over 15 years industry experience serving some of the world’s leading brands and organisations.

support team

The Outsourced Support Team consists of Operations and Client Services, Payroll and Accounts, IT Management, Recruitment, Human Resource Management and Office Administration.

The Support Team is there to ensure your staff are working efficiently and delivering to your performance expectations and our quality standards.

staff retention

Outsourced is committed to providing you with exceptional staff of the highest quality and to ensuring they stay for the long term.

As well as providing staff with a fantastic working environment, generous salaries and health cards (among other incentives) we also organize regular fun team events to ensure they are happy and feel rewarded for their hard work.

pay it forward

Outsourced is committed to giving back to the community through various outreach activities. Our “Pay it Forward” program aims to “Share, Equip, Inspire” and encourage employees to donate either their time or resources to those less fortunate and to spread the spirit of giving. The Outsourced Outreach program has included widening the library of Bagumbayan Elementary School and giving Christmas hampers to the children. The program has also provided equipment and activities at Tahanang Walang Hagdan, a rehabilitation and workshop centre with the aim of uplifting the lives of orthopedically handicapped people.

iso certified

Outsourced has demonstrated that it meets the international regulatory quality requirements and applies the Quality Management systems effectively to be of real benefit to our clients. By ensuring compliance with these standards, Outsourced has regular process audits and management review meetings along with other requirements regarding customer satisfaction surveys, staff trainings, supplier evaluations and staff assessments.

The key benefit to our clients is we have an established management system in line with international standards so that we can exceed customer expectations through improved quality processes.

our facilities

We have spared no expense to ensure your remote staff are comfortable and able to perform their work effectively and efficiently.

advanced technology

Our advanced offices have 24/7 utility provisions & redundant power capacities. We utilise premium and dedicated internet service via Fibre Optic Facilities and a fully-redundant Gigabit Ethernet Network (with secondary failover).

work stations

All staff receive spacious desks, comfortable chairs, the latest hardware, dual screen monitors, fast internet and leading IT Support.

employee facilities

Our large open-plan office includes chill-out lounges, kitchen, eating area, and free coffee to keep everyone alert and productive.

some of our clients

We have had the pleasure building talented teams in the Philippines for some of the worlds leading organisiations and brands.